Terms of service

PAYMENT
M.H.I Products receives payment by VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal ,. Payment will be charged to your account when ordering. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold / expired items.


DELIVERY
M.H.I Products aims to dispatch orders entered before 1 p.m. 17 the same day, orders are then shipped the next working day.
We ship to all of Denmark. Goods will be delivered at the delivery address stated at the time of order, unless otherwise agreed.
We do not ship overseas (also applies to the Faroe Islands and Greenland).
Your goods can be shipped with DAO or GLS.
NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified. If problems arise, contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
Special delivery terms apply to certain items. The conditions will be stated specifically prior to the purchase of these goods.


warranty

A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication. You can have the item repaired, exchanged, money returned or discounted depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product / service. You must advertise in "reasonable time" after discovering the defect / error. M.H.I Products will cover return costs to a reasonable extent.
Read more about your right of complaint on the Competition and Consumer Authority's website.

When returning, complaining and using the right of withdrawal, the item must be sent to:
M.H.I Products
weidekampsgade 3 2 tv
2300 Copenhagen
No shipments are received per. COD.


Reimbursement

In the case of a refund, please provide bank details in the form of Reg. and account number so that the agreed amount can be transferred. The information can be disclosed without risk per year. mail or other electronic form as it is not sensitive information and will only be used for our refund.


Refunds

14 days full return policy is given for goods purchased in our webshop.
The period is counted from that day;
- Where you receive the order.
- Gets the last item in physical possession when it comes to an agreement for several different goods, ordered in one order, but delivered individually or by several rounds.
- Gets the last lot, or last part in physical possession, when it comes to the agreement of delivery of goods consisting of several lots / parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
You will have to pay return costs yourself.
Cancellation must be notified to us within 14 days of purchase and from the cancellation you must return within 14 days of returning the shipment. The notification must be given per. email at info@saanize.com. In the message, you must clearly indicate that you wish to exercise your right of withdrawal. If you would like to return the item to us, please fill out the enclosed Return Form and send the item to:
M.H.I Products
weidekampsgade 3 2 tv
2300 Copenhagen

You cannot regret simply by refusing to receive the item without giving clear notice at the same time.


Goods except the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Goods manufactured to the consumer's specifications or given a distinct personal touch.
- Sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
- Items where the seal is broken.
- Non-financial services rendered if the provision of the service has commenced with the prior express consent of the consumer and recognition of the termination of the right of withdrawal upon completion of the service.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgment that he / she thereby loses his right of withdrawal.
- Newspapers, magazines or magazines, however, with the exception of subscription agreements for such publications.
- Contracts concluded at public auction.
- Items that deteriorate or become obsolete quickly.


Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of return. When you return, you are responsible for ensuring that the item is properly wrapped. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill in and attach our Cancellation Form.
You bear the risk of the goods from the time of delivery of the goods and until we have received the return.
We do not receive parcels sent by mail. COD.


Condition of return upon return

You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and manner of operation of the goods. In other words, you can try the item as if you tried it at a physical store.

If the item is tried in addition to what is described above, it is considered used. Which means that when you cancel the purchase, you will only receive part or none of the purchase amount, depending on the merchandise value at the time of receipt - of the return. Therefore, in order to receive the full purchase price return, you must try the item without actually using it.


Refund

If you cancel your purchase, you will of course receive the amount you paid back to us.
In the event of any impairment for which you are liable, this amount will be deducted.
By using the right of withdrawal, all payments received from you, including delivery costs (excluding any additional costs arising from your choice of delivery other than the cheapest form of standard delivery we offer), will be refunded without undue delay and within 14 days of the date, where we have received notice of your decision to use the right of withdrawal. Repayment will be made with the same payment method that you used in the original transaction, unless you have explicitly agreed otherwise.
We may withhold the amount refund until we have received the item, unless you have provided documentation before returning it.

Appeals

A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaints through the Complaints Portal for the House of Commons.
Link: Complaints Portal for the House of Commons

If you are a consumer domiciled in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, please provide our Email address: info@saanizer.com